This video entered my life the other day and I am actually really glad, it is really the only case study you will ever need for event marketing…. enjoy and then make every event stakeholder watch it!
Double Check Your Web Properties Every Day – Or Else
So, I am jamming along with my morning, cranking some tunes, catching up on some emails and gulping coffee by the bucket (all at 7:00 am) and a note comes in that a client’s online registration system is ready to test. Cool I think, I can rock this out before the real day starts and if there are no issues, I can put it off my plate and move on to greener pastures for the rest of the day.
Now, I have nothing to do with my clients registration, I am actually just testing it to ensure that all of the social media aspects are there and that they work… The company that they have picked to handle their online registration is known to me and I like them, not a thing wrong here… I am even friends with a couple of people that work at this joint. Good people doing good work…
The Internet’s Double Standard
A few of weeks ago, I was reading with much amusement, the bucket load of shit that was being heaped on Microsoft for this tweet that they sent out regarding the passing of Amy Winehouse. Those poor marketing schmucks have had to beat back the barbarians at the gate simply for putting out a tweet. They even apologized.
In all honesty, if I worked there, I would have done the same thing. I am sure that the poor soul that tweeted was not thinking about making a buck, I am sure that they did it with the best intentions and now… they must feel like they have gotten a wake up call in Turdland, face down in a bucket of poop, after a night of drinking crap cocktails.
Yes, it was worded poorly, but how many of us have not stuck our foot in our mouths occasionally.
Perhaps I am just not that sensitive, but I really found nothing offensive about the tweet. I do not believe that the intention was to offend anyone, make a quick buck or to take advantage of the situation. It happens. Get over it.
I also had a post for the Music Club highlighting her music 10 minutes after I got the news. Really, was it that bad? One could argue that I was simply out to get clicks after her passing because search results of her death would bring more site visitors….but that is not the case. I really liked Amy Winehouse and I was simply saying “hey, she is gone, check this out, she was awesome”.
Those darn interwebbers felt different though and have mercilessly attacked Microsoft; chewing them up one side and down the other.
Poor, poor, Microsoft. Someone always wants to kick them in the teeth.
Fast forward a couple of days after Amy’s passing and this is what I saw when I logged into iTunes:
Now, if you are going to go-a-bashing, this is actually WORSE than the Microsoft tweet because this one took time, this one took thought and a graphic designer. This was shooting from the hip where you go “ooops” and hope no one sees the tweet.
Where was the outrage? Where was the hate for this? Where were the news stories about how Apple was making a buck off of Amy Winehouse’s death. What, after a couple of days have passed it is OK to market the shit out of a tragedy and make a buck? This is H-Y-P-O-C-R-I-T-I-C-A-L……….shall I spell it again?
Where was everyone that were so quick to jump on companies like Microsoft.
I know how some people think; it is OK to bash companies that they think are bad but hand’s off the ones they think are cool! They are OK, they are APPLE… but Microsoft is evil so they have to go after them even if they made a little slip of the “tweet”.
Here is a little FYI for the Apple lovers out there. Did you know that Apple is worth more than Microsoft? Apple is no longer the scrappy underdog. In fact, Apple has a better marketing department that is spoon feeding us soma and some people lap it up like good little doggies.
This is the double standard that is the internet.
If they don’t like you, you are screwed and you better be ready to get your ass handed to you… But, if they like you, you can make a buck off of someone’s death and they will celebrate you because they think that you are fucking cool and if they think you are cool then you are remembering her… not cashing in on her drug fueled death.
Kinda makes you sick doesn’t it.
I personally feel that Microsoft did not need to apologize to anyone, especially the web trolls that hate them.
FYI, I own and like Apple Products. I also own and like Microsoft products…..
I just happen to see through the bullshit others do not. I buy products that work well for my needs, not because they are cool or hip or because the masses want me too.
Just sayin that the internet has a double standard, just like people.
Event marketers should pay heed and not jump to quickly at criticism because it might just prove your naysayers right. If you meant no harm, stick to your guns, you will be better for it and you might just find that people will come to your defense.
Is Your Marketing Disgusting – Here is an Example
<<PLEASE READ the comment below by Jill with LindenLine, they are the people that created the marketing piece that I have written about in this post. After you read her comment, it may change how you VIEW this piece. It did me… In my reply, I did explain that if they had told the story that she told in her comment, this would have been an entirely different post. We could have been having a conversation about someone doing GOOD marketing. After reading her comment and understanding a little better, I would say that LindenLine did this with the best intentions, it is the message that was delivered in a way that no one understood. That is still the fault of the messenger but it certainly will make you look at this with a different light.
I am going to put this back out there and let everyone see my comment and Jill’s, let me know your thoughts and if it changes your perception of the piece>>
Are You Promoting Your Event Wisely
When Promoting Your Conference, Meeting or Event, Use All Channels Available to You
I have a standing client appointment in Chicago once a week and have walked past this storefront without noticing it for many moons. I finally looked and realized that it is for a promotions company that has long since gone out of business…

Just thinkin…..they weren’t too good at promotions…..
That leads to the question, are you, as a meeting, event and conference marketer, doing all you can to promote your meeting, event or conference. Are you using all of the channels that have been handed to you on a silver platter or are you missing opportunities?
Flying 101 – What Meeting and Event Planners Can Learn From Kulula Airlines
Ever heard of Kulula Airlines?…… didn’t think so, and that is OK, they fly the friendly skies of South Africa.
Here is a snip about Kulula:
kulula.com, also known as Kulula Air (the name derived from the Zulu word for easily), is a South African low-fare airline, operating on major domestic routes out of OR Tambo International Airport, outside of Johannesburg. There are also a limited number of international flights to Namibia, Mauritius, Zambia and Zimbabwe.The headquarters of the company are located at Bonaero Park, Kempton Park, Ekurhuleni, Gauteng.
Like Southwest in the United States, they are known for quality of service, on-time departures and a quirky sense of humor.
Kulula made an international splash last year when the debuted their fleet of newly painted 737s with the tagline of Flying 101. These images have been floating around the internet for the past year and when they hit my inbox again this morning I figured there was a lesson in here somewhere.
More Images at end of post!
Now that you have stopped laughing, we can actually see what they can actually teach meeting and event professionals.
Kulula, like Southwest, takes their flying and their customers deadly seriously… everything else is taken with a grain of salt and that is the lesson.
Learn from companies that are successful but fun. Google, Kulula and Southwest. Even Allstate has jumped on this bandwagon lately with their “Mayhem” Commercials which are even making something like insurance fun.
Here is a simple formula for success:
- Attendees needs, 100% serious
- Program, 100% serious
- Everything else, 0% serious
Do the math, if you follow this formula, you have 200% serious and that is success in anyone’s book.
When you empower your meeting or event staff to actually enjoy what they are doing, they will go above and beyond to ensure that attendees have an amazing experience.
Some more funnerer Kulula Airplane Images:
Email Marketing FAIL from a Known Hotel Chain
This email arrived in my mailbox Wednesday afternoon, have a look, there is nothing unusual about the email that you can see (I have cut out the logos and identifying features)…..
It is what you don’t see that is the issue with this email marketing piece.
- I was not at AIBTM
- I was not registered for AIBTM
- I did not meet with this company at AIBTM.
Event marketers, hoteliers and destinations…. STOP… STOP buying lists, renting lists or otherwise thinking that sending out a blast to people that have not subscribed to what you are sending is a good thing. You are wasting money and effort.
Save everyone the trouble of opening your stupid emails that have wasted OUR time and pissed us off.
AND one more thing. If you are going to send these stupid emails, at least make sure that the information is correct.






















Facebook
Twitter
LinkedIn
RSS
Flickr
Connect with PlannerWire