As a meeting planner I am always amazed at how many of my client’s employees book business travel outside of their corporate system. There are many reasons why they don’t. They get better deals elsewhere, they want the miles, they want better times, they like thinking that they are better at travel than anyone else… the list goes on and on. Everyone has a story, everyone has an excuse.
When people color outside of the lines, the meeting and event planner is the one to feel the pain because now we are chasing data we need for our program to be successful, especially when that program requires the event be responsible for the attendee from end to end. We are now hunting for airline info, arrival info, departure info, and in some extreme cases, even hotel stay info. Crazy? Yes. Happens often? More often than you would think.