Judging the Taxi Ride by the Traffic

Originally posted July, 08

So, According to JD Powers, Americans are “falling out of love with their airports” and ranked them lower in consumer satisfaction than hotels, airlines, and car rental companies.

They were rated on six factors, accessibility, baggage claim, check-in/baggage check, facilities, security check, and food and shopping.

Now, riddle me this, Batman. The survey seems awfully unfair.

If I am not mistaken, in most cases, the “airport” controls only three of the six criteria. Accessibility, facilities and food and shopping.  The operation of the baggage claims and check-in fall under the individual airlines (or are directly affected by airline performance) and security is all TSA.

How crappy is this for the airports? This is like having Better Homes and Gardens rate your house by driving past your place and stopping at your neighbors then taking a tour of the sewer plant down the road. You just know that it is gonna be bad from the get-go.

I for one have been pretty happy with the airports lately. A slice of pizza, internet, and bookstore, all within 100 feet of each other. Seems OK to me. Yes, the walk to gate B-199 was a bit of a huff, but we can all use the exercise and it is your fault you left your house 45 minutes before you were supposed to board.

Bradley in Hartford…getting better every day, TF Green in Providence is always stellar and Midway is actually pretty pleasant. You have to look past the faults of the other organizations involved in the equation and yes, there are bad apples (LAX, Oakland etc).

I can not judge the taxi ride by the traffic. The ride can only be judged by looking at the friendliness and knowledge of the driver and the comfort of the car. Nothing more.


Keith Johnston

Keith Johnston

Keith is the Managing Partner of i3 Events but is most widely known as the outspoken publisher of the event industry blog PlannerWire. In addition to co-hosting the Bullet List and Event Tech Pull Up Podcasts, he has been featured in Plan Your Meetings, Associations Now, Convene, Event Solutions, and has appeared on the cover of Midwest Meetings Magazine.

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