10 Things Attendees Hate

The Top 10 Things Attendees Hate at Meetings and Conferences

Every event planner aims to create a seamless, memorable experience for attendees. But even with the best intentions, there are common pitfalls that can leave attendees frustrated. Understanding these pain points is the first step to avoiding them. Below are ten common things that attendees hate, along with some extra points to consider:

1. Waiting in Line
   • Why it’s a pain: Nobody likes wasting time. Long registration lines or queues for sessions can cause attendees to miss out on valuable networking opportunities or the beginning of key presentations.
   • Solution: Invest in a faster check-in system, perhaps using QR codes or electronic badges. Also, have ample staff on hand to expedite the process.
2. Jam-Packed Schedules
   • Why it’s a problem: While attendees want value for their time and money, an overbooked agenda can be overwhelming and exhausting.
   • Solution: Allow for breaks, networking sessions, and free time. Balance is key.
3. Over-reliance on PowerPoint
   • Why it’s annoying: Slides can be useful, but when a presentation is just reading off a PowerPoint, it can become monotonous.
   • Solution: Encourage speakers to engage with the audience, use interactive tools, and include other forms of media or hands-on activities.
4. Being Talked at by Speakers
   • Why it’s off-putting: Attendees want to feel engaged and part of a conversation, not just passive listeners.
   • Solution: Promote Q&A sessions, interactive polls, or group discussions.
5. Bad Food
   • Why it’s a disappointment: Food can make or break an attendee’s experience. Bland or limited options can be a letdown.
   • Solution: Collaborate with caterers to offer varied, high-quality meals. Consider dietary restrictions and preferences.
6. Misspelled Name Badges
   • Why it’s frustrating: It seems minor, but it can make attendees feel unvalued or overlooked.
   • Solution: Double-check spelling with attendees beforehand and have an on-site system for quick corrections.
7. Bad Signage
   • Why it’s problematic: Attendees should be able to navigate the venue effortlessly. Poor signage leads to confusion.
   • Solution: Use clear, easy-to-read signs, and consider digital displays that can be updated in real-time.
8. Poor Email Marketing
   • Why it’s annoying: Too many emails, irrelevant content, or hard-to-find information can deter potential attendees.
   • Solution: Segment your email list and tailor content. Ensure key information is highlighted and accessible.
9. Websites with No Contact Info
   • Why it’s a hassle: Attendees often have questions or need clarification. If they can’t easily reach out, they may feel frustrated.
   • Solution: Clearly display contact details and consider a FAQ section or chatbot for instant assistance.
10. Having to Pay for WiFi
    • Why it’s an issue: In today’s digital age, attendees expect connectivity. Charging for WiFi can seem like a cash grab.
    • Solution: Factor in the cost of free WiFi in the ticket price or seek a sponsor for this service.

Bonus Points to Consider:

11. Lack of Diverse Speakers and Topics
    • Attendees seek varied perspectives. Ensure your panel and topics reflect a wide range of voices and expertise.
12. Overcrowded Sessions
    • Overselling or not allocating enough space can lead to discomfort. Ensure each session has an appropriate venue size.
13. Difficulties in Accessing Presentations Post-Event
    • Attendees appreciate being able to revisit information. Offer downloadable resources or post-event recordings.

By addressing these pain points, meeting planners can significantly enhance attendees’ experience and ensure successful, memorable events.