Effective Strategies to Secure and Win RFPs for Hotels and Destinations

This is the presentation I gave to the audience at the XVIII Congreso Nacional de Turismo de Reuniones in Queretaro, Mexico. For those of you not familiar with the story of my experience, I will guide you to this post from earlier this week. Getting there (or not) was an adventure and delivering the presentation was not without its trials.

A big thanks to Aran and his team from Mexico Meetings Network and the folks from Leon CVB as well, I truly wish I could have taken all the time in the world to visit your amazing destination (hey meeting planners, have a look at Leon).

We ended up using Skype for our means of putting me in front of the audience and I will say that while not perfect, we were able to get some of the presentation in and it was good to be able to see the audience, if only briefly.

I am posting it here for those folks in the audience that would like to see the slides again and for those that would like to have a look.

Over the weekend, I will be sitting down and actually adding the audio to the slides because frankly, it is much better with my commentary because I can be one funny guy when I set my mind to it!

The presentation is titled: Effective Strategies to Secure and Win RFPs for Hotels and Destinations

 

St Louis CVC Pay to Play is Shameful

Arch
@joaneisenstodt brought a great article to my attention today, it centers on new signs for tourists in St Louis that ignore local attractions that couldn’t pay the fee to be listed. This is my blog and my opinion, so take this as you will because I have problems with this and I am about to call this one as I see it.

On its face, this might seem like an OK idea, but it really is not. Here are some small snips from the StLouisToday.com article with my thoughts thrown in.

In the coming months, workers will erect hundreds of signs intended to point tourists to the best that St. Louis has to offer. But the $1.7 million effort will overlook many of the area’s most historic, unusual and off-the-beaten-path destinations.

That’s because it’s a pay-to-play campaign, and the St. Louis Convention and Visitors Commission is asking attractions to pay tens of thousands of dollars to be mentioned on the signs, which will be placed on prominent streets. Big commercial attractions — like casinos and sports facilities — can afford the hefty price tag, as can many of the biggest — and richest — cultural institutions.

But dozens of smaller attractions that could benefit from the exposure will be ignored because they were never approached by the CVC or they simply can’t afford to participate.

“You’ve got to spend money to make money, but you have to have money to spend it,” said William Piper, the chairman of the board of trustees for the Eugene Field House Foundation, which runs the historic house of the poet on the south side of downtown. He said the museum would have had to pay more than $25,000 to participate in the CVC’s street signage program.

“We just couldn’t play in that league,” said Piper, a lawyer.

Why not use funds from the Hotel Tax to include the smaller institutions? Why not have different costs of entry based on how much revenue an institution or attraction has? Why not come up with something that would include everyone…….unless the CVC did not want everyone to be listed (you will notice in the article that it says “not everyone was approached”).

Who won’t be listed?

The Campbell and Eugene Field houses aren’t the only historic downtown landmarks that won’t be listed. Nor will Soldiers Memorial, the Scott Joplin House and the city’s oldest building — the Old Cathedral next to the Arch.

Another religious attraction also won’t be on the signs. Monsignor Joseph Pins, rector of the Cathedral Basilica of St. Louis, said he would have to spend about $25,000 to get signs directing tourists to the New Cathedral and its world-famous collection of religious mosaics. “I just couldn’t in conscience spend that much money, especially in this economy,” he said.

“The program really seemed geared towards the large organizations,” Clifford said. “You’d really need to have revenue of a million dollars or more to justify this.”

Even some of the city’s better known institutions — such as Jefferson Barracks, the St. Louis County Museum of Transportation or Laumeier Sculpture Park — won’t appear on the signs, intended mostly for out-of-towners.

So, now your attendees will be guided directly to the attractions that can pay:

Big commercial attractions — like casinos and sports facilities — can afford the hefty price tag, as can many of the biggest — and richest — cultural institutions.

It seems to me that this load of crap was not thought out very well and is not the success that the St Louis CVC thinks it is (or hopes it will be). This is actually a shameful moment in their history and geared for big business and big money partners.

It is my humble opinion that the St Louis CVC could have worked to find a solution for everyone but decided to jump in bed with the highest bidders rather than put in the effort and mind numbing 30 minutes of thought it would have taken to come up with something better.

Seriously, they spend hundreds of thousands on a study and this is the best they can do……I have two plans that would pay for the whole f’ing thing and it took me 34 seconds….seriously, I timed it on my Timex.

So, now we have a conundrum and the CVC credibility is now called into question.

Can meeting and event professionals now trust anything that the St Louis CVC says or are they steering us toward the properties, venues and attractions that feed the machine with the highest bid. You should see the comment section of the article….

“Well Mr Meeting Planner, it is our opinion that you should choose Hotel A because they are the best”….. but please do not look behind the curtain a the suitcase full of cash moving through.

Whether they like it or not (and obviously not here), a CVC, CVB, XYZ or whatever, is tasked with representing a city or destination.

It is the smaller destinations and attractions that need the signs, not the big ones.

I fully understand that it costs money to do that and some attractions may get a better push than others, but this program is 100% bullshit on its face and I really, really wonder what the other motivation is here because informing tourists how to get the screwing stadium or casino is certainly not necessary…. they already know how to get to the big attractions or perhaps the $150,000 study neglected to tell them that.

In fact, if you wanted to put up nice signs, why do a 6 figure study……….just put them up. A study that told them to do this in 2 phases…. seriously, whose freaking brother in law was the consultant on this one.

In the famous words of a Dude named Ted “Strange things are afoot at the Circle-K”……maybe they should do a study to tell them what…..

[ad#GoogleAdsense]

Things you can learn from the Reno Sparks Convention and Visitors Authority

Reno

I put my latest post at PlannerWire, not sure why, just wanted too. Got to give my other site some love too.

Here is an excerpt, you can view the rest after the jump (some good images from the event as well).

I did a post a few months  back on my blog about Langham Hotels and the great job that they did at a networking event that they hosted, it was really refreshing to go to an industry event that didn’t suck. I said it then and I will say it now so listen up, don’t plan events that suck, it is really better for everyone.

I still dread going to CVB or hotel property hosted events, I really do. They are usually a waste of time where I do not learn anything and end up sitting and talking to a colleague or worse, talking to myself for an hour and then head home wondering why I went in the first place….. and I am a pretty social guy so I wonder how not so social people do it.

I have cut down my industry event schedule to nil, nada, almost nothing, I really would rather spend my time working on client programs or finding things I can share with other planners on my blog, here at PlannerWire, or Twitter.  I am not becoming some anti-social hermit living a life of solitude, I simply can’t stand being pitched for two hours or being ignored in favor of a company that does more events in a year than I do.

Read more at PlannerWire

Nashville CVB comes through in crisis

Stuff happens, all the time. From hurricanes to tornadoes, wild fires to drug cartel fueled violence. This is the nature of the world that we live in. Meeting and event planners need access to the latest information in order to ensure that their programs go off without a hitch and that the safety of their attendees is job one.

More and more, meeting and event planners are getting their information from a variety of sources ranging from CNN and MSNBC to hotel staff and local news outlets (calling my contacts with the hotel staff is always a good one).

In the past few months, I have seen more and more Convention and Visitors Bureaus stepping up and being a great source of information in times of crisis and I think that this is a good thing. When a meeting or event planner can learn to trust a destination with providing an accurate picture of what is happening on the ground in bad times, they become an even more trusted partner in the good times.

Case in point is Nashville during the past couple of weeks as they have experienced a terrible disaster due to flooding. I have heard through the grapevine that the Nashville CVB did an excellent job of keeping the information moving out to planners as the situation was unfolding. (and to the rest of the world as well).

They deserve high marks for being honest about the situation (and not candy coating it as some would) and for doing what they can for meeting and event professionals. They have even set up a spot on their website for flood information which keeps the number of phone calls down.

The one thing that meeting and event planners can not get from the evening news is how an unfolding crisis is going to impact their "meeting and event reality", which makes the CVB partners that we have critical in making smart decisions.

CVB Marketing – A tip from the competition

Have a look at this video. We put it up on PlannerWire Yesterday and I thought it was worthy of a mention here because it is exactly what every CVB around the world should be doing….. be different.

I have to be honest, most destinations are remarkably similar in their category (Most cities by a bay are just like any other city by a bay… have an island destination in the Caribbean?– so what, there are 20 others. Because there is a finite amount of uniqueness, it pays to be different and grab attention.

What Portland did in this video is not difficult to do, they used imagination to highlight their unique brand proposition and in doing so, I watched the whole thing end to end (twice) and have now posted it to two different websites, put a link to that on Twitter and actually emailed the link around the office. Can your video do that? Does your video of your destination scream to be shared or is it like all of the others?

If your video starts off with your CVB logo and then goes on to detail facts, figures and some pretty pictures, you may want to consider a different approach because in all honesty, that looks exactly like the video of the city a little farther up the coast. No difference, same video, just swap out the name of the city.

Here is the video, love or hate it, it is different and you will not forget it.